Learn
Web3
Article

Why hasn’t my deposit arrived yet?

Published on Feb 17, 2023
Updated on Apr 25, 2024

If your cryptocurrency deposit to your OKX Wallet or exchange account has not arrived yet, there may be a number of different reasons why. Typically, you may just need to be patient and wait a few more minutes for the designated blockchain to confirm your transaction. A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.

Want to take control of your crypto? Download OKX Wallet

TL;DR

  • Delayed blocks: If you don’t see your crypto deposit, you may need to wait for the sufficient number of blocks to be confirmed first.
  • Incorrect network or address: Ensure that your crypto has been deposited to the proper blockchain network and receiving address.
  • Missing memos: Certain cryptocurrency networks require a memo in addition to the receiving address.

Delayed blockchain confirmation

If your crypto deposit hasn’t arrived in your OKX Wallet or exchange account yet, you can first check the corresponding blockchain via a blockchain explorer (such as on OKLink) to see if your transaction is pending. To do this, search for your transaction ID or sending/receiving address.

If you see your transaction pending on the blockchain but not in your wallet, you may need to wait a while for a few blocks to be confirmed. If you don’t see the transaction pending on the blockchain, this means your transaction has not gone through. Double check to see that you have indeed signed and sent your transaction.

Wrong address or blockchain network

When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket. Note that there is no guarantee that OKX can recover your crypto if it is lost, so always double-check that you are sending the right amount to the right address and network.

For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through. Again, please submit a support ticket ASAP.

If your transaction is missing due to any of the reasons above, please reach out to our support team for help.

THIS ARTICLE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED TO PROVIDE ANY INVESTMENT, TAX, OR LEGAL ADVICE, NOR SHOULD IT BE CONSIDERED AN OFFER TO PURCHASE OR SELL OR HOLD DIGITAL ASSETS. DIGITAL ASSET HOLDINGS, INCLUDING STABLECOINS, INVOLVE A HIGH DEGREE OF RISK, CAN FLUCTUATE GREATLY, AND CAN EVEN BECOME WORTHLESS. YOU SHOULD CAREFULLY CONSIDER WHETHER TRADING OR HOLDING DIGITAL ASSETS IS SUITABLE FOR YOU IN LIGHT OF YOUR FINANCIAL CONDITION. PLEASE CONSULT YOUR LEGAL/TAX/INVESTMENT PROFESSIONAL FOR QUESTIONS ABOUT YOUR SPECIFIC CIRCUMSTANCES.

Related articles
View more
SUI explainer article learn banner
DeFi
GameFi
SUI explained: the future of asset ownership?
Are you confident you've caught up with all the trendy crypto buzzwords? Don't forget to add the SUI Network to your list. SUI is a permissionless Layer 1 blockchain that adopts a unique object-oriented data model and purpose-built programming language, Move, to support true digital asset ownership. While Solana primarily concentrates on , SUI takes a different approach, aiming to excel in decentralized applications (DApps) and non-fungible tokens (NFTs). That's why SUI has been dubbed the "The Solana Killer" by .
Apr 26, 2024
Intermediate
Top Bitcoin DeFi projects
Strategies
DeFi yield aggregator guide: how to optimize your yield farming
You may have explored the world of DeFi yield farming , earning rewards by staking your crypto or supplying liquidity to trading pools. While this might be productive, it can be tough to manage over time as you juggle yield farming across multiple decentralized applications (DApps) while attempting to keep transaction fees affordable. What if there was a way to streamline this process, maximize your yields, and slash those pesky gas fees? Enter yield aggregators — the DeFi powerhouses designed to simplify your experience and boost your earnings potential.
Apr 26, 2024
Advanced
ICP Learn thumbnail
DApps
Security
What is Internet Computer (ICP)? Understanding the decentralized cloud computing protocol
What would happen if technology could transform the public web into a decentralized platform? The Internet Computer (ICP) provides a glimpse at what might be possible, being a cloudless environment that offers another way to deploy decentralized applications (DApps).
Apr 25, 2024
Layer-0 thumbnail
Layer2
What is layer-0: redefining blockchains with mainchains and sidechains
The world of blockchain can be complex, with layers upon layers of technology powering its revolutionary functions. While terms like layer-1 and layer-2 are becoming increasingly familiar, being protocols that are continuously refined, a new player has emerged on the scene. Known as layer-0, it's a blockchain protocol that acts as the foundation for many of the coins and tokens we trade today.
Apr 25, 2024
2024's top multi-chain wallets: which ones support the most blockchain networks?
Wallets
Protocols
2024's top multi-chain wallets: which ones support the most blockchain networks?
Introduction Do you use a multi-chain wallet? These wallets provide an easy solution for handling our digital assets, offering unparalleled convenience and efficiency. We'll explore which wallets hold the most chains you can easily use.
Apr 25, 2024
Crypto savings accounts thumbnail
DeFi
The rise of crypto savings accounts: a new way to grow your holdings
Crypto savings accounts have emerged as another example of how digital assets are disrupting traditional payment systems and creating new avenues for financial growth. These accounts harness blockchain technology’s power to give users a unique way to grow their crypto holdings in the digital era.
Apr 25, 2024
View more