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Top questions

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OKX Shield FAQ
Updated on 1 Oct 2026
How to set up and use OKX Shield
Updated on 1 Oct 2026
Hardware Wallet Verification FAQ
Updated on 1 Oct 2026
Why hasn't my deposit been credited?
Updated on 22 Sept 20262
Introducing a Taker Trading Fee on the OKX BRC-20 Marketplace
Updated on 22 Sept 20263

Getting started

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Why hasn't my deposit been credited?
Updated on 22 Sept 20262
OneFootball Credits Trade and Earn
Updated on 11 Aug 202665
Trade and Earn FAQ
Updated on 26 Aug 202625
OKX Web3 FAQ
Updated on 24 Aug 2026164
Getting to know your activity and portfolio pages
Updated on 11 Aug 20263

FAQ

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Pay

Pay general info
OKX Card

Web3

Wallet
Discover
DeFi
Marketplace
Trade

Risk and fraud

Fraud prevention
Account and wallet safeguard measures

Deposit and withdrawal

Crypto deposit
Crypto withdrawal
Cash deposit
Proof of reserves
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Buy and sell crypto

P2P ads & merchants
P2P orders management
P2P trading risks
Debit and credit cards
Third-party payment channels

Trading

Event Contracts
Convert
Spot trading
Futures
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Trading bots
Options
Liquid marketplace
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Onchain trading
Outcomes

Grow

Simple earn
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Others

Miscellaneous

Account, security, and verification

App download and update
Individual verification
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Institutional onboarding

Announcements

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New listings
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Product documents

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Basic trading rules
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