OKX Referral Program FAQ

1. What rewards will my friend and I receive after I invite them?

If your friend signs up through your unique referral link or enters a valid referral code during sign-up, the system records the referral relationship. You'll receive the Referral reward shown on your page after your friend completes the required actions within the specified time and both of you meet the program eligibility requirements.

Your Referral rewards and your friend's Welcome Rewards are separate, so their tasks and reward amounts don't need to match.

Before you invite: go to Referral > Learn more to see the current referral offer and what your friend needs to complete for you to qualify for each Referral reward. This shows the offer that is live now, and it can change as the campaign is updated.

After your friend signs up: go to Referral > My referrals to see the requirements and progress recorded for that specific invitee, as they can differ between invitees.

Your friend can check their own tasks and rewards in Campaign center > Welcome Rewards.

2. What tasks does my friend need to complete for me to receive a Referral reward?

Your friend must sign up through your unique referral link or enter a valid referral code during sign-up, then complete identity verification and the required actions within the specified time. These actions may include making a deposit, completing a trade, or completing other program tasks.

Before you invite: go to Referral > Learn more to see the actions required under the current referral offer. Please note this shows the offer that is live now, and it can change as the campaign is updated.

After your friend signs up: the requirements that apply are the ones recorded for your Referral reward task with that friend when they signed up. Go to Referral > My referrals to see the requirements and progress for each friend, as they can differ.

Only actions that meet the requirements of your Referral reward task for that friend will count.

3. How long does my friend have to complete the tasks?

The task period starts when your friend signs up. The required actions must be completed before the deadline of your Referral reward task for that friend, shown in Referral > My referrals. This deadline determines whether you qualify for the corresponding Referral reward.

Your friend's own Welcome Rewards tasks have their own separate deadlines, shown on their Welcome Rewards page.

4. Why do my friend and I see different task requirements or reward amounts?

This is expected. Your Referral rewards and your friend’s Welcome Rewards are separate reward paths. Tasks, reward tiers, and reward amounts can differ based on country or region, campaign period, sign-up channel, and user group. Each of you should follow the requirements shown on your own page.

5. Why are the current referral requirements different from what I saw when I invited my friend?

Referral tasks, requirements, and reward amounts can change as the campaign is updated. Referral > Learn more always shows the offer that is live now, while your Referral reward and your friend's Welcome Rewards are set based on the offer version applicable when your friend signs up. Friends who sign up at different times can therefore receive different tasks and rewards.

To see the requirements recorded for each friend, go to Referral > My referrals.

6. My friend completed identity verification, made a deposit, or completed a trade. Why is my Referral progress still Pending?

Pending means the system is still processing the task or your friend's transaction didn't meet the task requirements. Excluded actions, such as internal transfers or certain stablecoin/fiat trades, don't count.

Task and reward statuses are updated within 48 hours after an eligible transaction is completed. Your friend should check the required amount, product, and completion time. You can track your Referral progress in Referral > My referrals.

7. The Referral page shows that all tasks are complete. Why haven’t I received my reward?

After the tasks are shown as complete, the system processes the reward and performs a final eligibility review. The status is updated within 48 hours. You and your friend must both use main accounts, meet the program requirements for your market, and qualify while rewards remain available.

The system also checks the OKX entity associated with each account. If your accounts belong to different entities, you won’t receive the reward unless the program supports cross-entity referrals.

8. My Referral reward is shown as issued. Why can’t I find it in my account?

Referral rewards are issued automatically after your friend completes the eligible tasks. You don't need to claim them manually. Task completion and reward issuance records can be updated at different times, and the reward status can take up to 48 hours to update.

Go to Referral > My referrals to check the task and issuance records. Issued rewards should also appear in your asset account or Rewards center > My Rewards.

9. My friend completed the task before the deadline. Why is it shown as expired?

"Expired"" means no qualifying action was completed within the task period, so your Referral reward task for that friend closed without being met.

Eligibility is judged on the time of the qualifying transaction against the deadline of your Referral reward task, not on when the task status is refreshed — the status display can take up to 48 hours to update.

A transaction made before the deadline still won't count if it doesn't meet the required amount, product, or other task requirements. In that case, the task remains incomplete and is shown as expired once the deadline passes.

You can check the deadline and status of your Referral reward task for each friend in Referral > My referrals.

10. All my invited friends completed the tasks. Why did I receive rewards for some friends but not others?

The system reviews each friend separately, including their sign-up channel, account eligibility, task version, completion time, account entity, and compliance status. The Referral reward result can therefore differ for each friend.

Go to Referral > My referrals to check how each friend contributed to your Referral tasks and the status of your corresponding reward. This page doesn't show your friend's own Welcome Rewards task or reward status.

11. My friend used my referral link or code. Why don’t they appear in my invited friends list?

Your friend must complete sign-up through your unique referral link or enter a valid referral code during sign-up. The referral relationship won't be established if your friend signs up through another promotional channel, the code isn't applied successfully, or the account isn't an eligible new account. Opening the link without completing sign-up through it doesn't establish referral attribution.

You can check recorded referrals in Referral > My referrals.

12. My friend used my referral link. Why does the system attribute them to an ad or another channel?

The system determines attribution from the channel recorded when your friend completes sign-up. If your friend also opens an ad, partner page, or another campaign page during sign-up, the account is attributed based on the recorded sign-up journey.

13. My friend entered the wrong referral code or couldn’t enter one during sign-up. Can the referral relationship be added or changed?

After account registration is complete, the Referral relationship usually can’t be added or changed. Don’t delete the account or create another account to try to change the referral code.

14. If my friend deletes their account and signs up again, will the original referral relationship still apply?

Deleting an account and signing up again doesn’t restore the original referral relationship, Referral eligibility, or New User Bonus eligibility. Registering multiple accounts or using another person’s account or identity information also violates the program rules. Don’t create another account to change a referral code or campaign channel.

15. Why can’t Support tell me the details of my friend’s task or reward status?

Your friend's tasks, transactions, eligibility, and reward status are private account information. Even if you're the inviter, Support can't disclose these details to you. You can only check the progress shown in Referral > My referrals. Your friend must check their Welcome Rewards page or contact Support directly about their account.

16. Where can I find my referral code or referral link?

You need to be signed in to view your unique referral link and referral code.

On the website: go to More > Referral.

In the OKX App: your referral link is on the Referral page, and your referral code is shown on the Referral > Learn more page.

You can copy them directly or send them to friends via the share button.

17. Where does my friend enter the referral code during sign-up? What if there's no entry field?

During sign-up, your friend can expand the ""Referral code (optional)"" field and enter your code.

If this field isn't shown, ask your friend to sign up through your referral link. In some cases, your friend may be asked to enter their email address on the invite page to bind the invitation first — they should then complete sign-up with the same email.

Please note the referral code must be applied before sign-up is completed; it can't be added afterwards.

18. My friend opened my referral link, but my code wasn't auto-filled on the sign-up page. What should we do?

This usually happens when your friend opened the link but downloads the App separately and signs up from inside the App, so the code carried by the link may not apply; when your friend had previously opened a sign-up page through an ad or another channel link and attribution was taken by the earlier channel; or because of browser private mode or cache issues.

What you can do: ask your friend to reopen your referral link. On the web, they can complete signing-up directly within the page it opens. On mobile, they should bind their email on the invite page, then download and open the App through the link and sign up with the same email. If the referral code still isn't auto-filled at sign-up, they can enter it manually in the referral code field.

19. How do I join the referral program? What are the steps?

Open the Referral page in the OKX App or on the website, then copy your referral code or link and share it with friends. Your friend completes sign-up through your link, or enters your code during sign-up.

Once your friend completes the required actions within the specified time, the reward is issued automatically per the campaign rules — no manual claiming is needed.

Go to Referral > Learn more to see the current referral offer before you invite, and Referral > My referrals to track the requirements and reward status for each friend after they sign up.

Task requirements and rewards vary by market — the campaign page prevails.

20. Why is my referral reward locked? When will it unlock?

To keep the campaign fair, some referral rewards enter a lock-up period after they're issued. The lock-up length, unlock conditions, and estimated unlock time vary by campaign and market — please refer to the reward record on the Referral page or in Rewards center > My Rewards.

Crypto rewards are unlocked and released automatically once the conditions are met — no action needed.

21. Can I use my crypto rewards during the lock-up period?

There are two situations — the reward record shown on your page prevails.

Some crypto rewards can be traded normally during the lock-up but can't be withdrawn; they become withdrawable automatically once the lock-up ends.

Other crypto rewards can be neither traded nor withdrawn during the lock-up, and unlock only after the asset or holding conditions shown on the page are met within the required time.

To see which applies to your reward, plus the exact conditions and progress, check the reward record on the Referral page or in Rewards center > My Rewards.

22. Why was my referral reward reclaimed?

Rewards are verified when the lock-up period ends. A reward will be reclaimed per the campaign rules if the unlock conditions shown on the page weren't met during the lock-up (for example, asset or holding requirements), or if the platform's campaign risk controls were triggered. Reclaimed rewards aren't re-issued.

After receiving a reward, keep an eye on the lock-up terms and unlock conditions shown in Rewards center > My Rewards and meet the requirements within the required time.

23. Why didn't my newly invited friend generate a reward?

Referral rewards are capped in each campaign cycle. The cap and the cycle length vary by market and campaign — please refer to your Referral page.

If you've reached this cycle's cap, inviting more friends won't generate further rewards, although the referral relationship is still established normally. Each cycle is counted separately, so new valid referrals can earn rewards again once the next cycle starts.

If you haven't reached the cap, the other common causes are that your friend hasn't completed the required actions yet, or that the task deadline has passed. Check the status of your Referral reward task for that friend in Referral > My referrals.

24. Does my friend need to pass the Accredited Investor assessment before their activity counts towards my referral reward?

Yes. For OKX SG users, your friend must opt in and pass the Accredited Investor (AI) assessment before they deposit and trade. Until your friend is a verified Accredited Investor, your Referral reward can't be granted, even if the deposit or trade has been completed.

Both of you also need to hold OKX SG accounts to be eligible.

You can track each friend's status on the Referral > Invited Friends page in the OKX SG app.

For more information, refer to Singapore Referral Program Terms and Conditions