How do I protect myself from phishing scams on P2P?

Recently, there has been an increase in phishing activities aimed at our P2P users. These scams involve fake emails posing as OKX, particularly around payment and escrow, designed to mislead you into revealing personal details or confirming unauthorized transactions.

To ensure your safety, always verify the legitimacy of Emails and Telegram accounts. You can check official contacts through our verified sources OKX channel verification.

What are some of the examples of a phishing email?

An example of a phishing scam email relating to P2P

Another example of a phishing scam email relating to P2P

An example of how the scammer's username appears

What do I need to know?

• Our P2P platform doesn't provide any escrow service.

• We’ll never instruct you to release crypto before you’ve confirmed the actual receipt of funds in your bank account.

• We’ll never ask for personal information like email, chat handles, or social media accounts.

• We don’t control local banking systems, so we can’t guarantee the timing or success of transfers.

How do I protect myself from P2P Fraud?

• Always confirm the actual bank transfer has arrived before releasing your crypto — never trust screenshots or videos alone.

• Keep personal contact details private and avoid trades with users showing suspicious activity.

• Verify all email senders before responding. When unsure, use OKX’s official channels.

• Be cautious with links and attachments, especially those from unknown or unexpected sources.

• Ignore urgent requests for personal details or immediate action.

• Report any merchant or email that appears suspicious to p2p@okx.com immediately.

• Enable 2-Factor Authentication (2FA) to add an extra layer of security to your account.

What do I need to do now?

To enhance your account security, we’ve introduced the Anti-Phishing Code, a unique identifier included in all official OKX emails. If the code is missing or incorrect, it's likely a scam.

Here’s how you can activate it:

1. Sign in to your OKX account and go to Security Settings

   

   Load the Security settings from the Profile and settings option

2. Navigate to the Anti-Phishing Code section and create your personal code

   

   Select the Anti-phishing code option

3. Proceed to the Anti-phishing code set up from the introduction page

   

   Proceed to the anti-phishing code creation section from the introduction page

4. Memorize your code and keep it confidential
   

   

   Create the anti-phishing code according to your preference

Your security matters to us.

Let’s stay alert and work together to maintain a safe and trustworthy P2P trading environment on our platform.