How to cancel the P2P trading order?

Published on Jul 17, 2023Updated on Apr 10, 20242 min read1,201

Ever wondered if you could cancel a P2P trading order? This feature guides you on how to cancel an order on the P2P marketplace. Follow these easy steps on OKX web and app.
CT-P2P-How To Cancel Order Process WebOrder cancellation process at the My order page for P2P trading on OKX web
CT-P2P-How To Cancel Order Process AppOrder cancellation process at the My order page for P2P trading on OKX app

Steps

  1. Select Cancel on the order page.
  2. Select your order cancellation reason, and pick Submit. You can cancel the order due to buyer or seller reasons.
  3. If you cancel your order due to the seller, you may need to wait for them to confirm the cancellation reason.
  4. The order is now canceled.

Note:

  • Do not cancel the order if you have already paid the seller.
  • If the order is canceled due to system timeout, the buyer's completion rate will be affected.
  • If the buyer has reached out to the seller via chat and they don't reply within 15 minutes, the buyer can cancel the order without their completion rate being affected.
  • You can only cancel up to 3 orders daily. Otherwise, your account will be suspended, and you cannot place any more orders on that day.

Disclaimer
P2P (peer-to-peer) transactions are trades carried out directly between two users. After the buyer and seller are matched on our OKX.COM platform (the "Platform"), the parties shall verify their identities by cross-checking the name of the name of fund sender and against the name of the account holder. The seller shall confirm that the names match before they release the tokens in the P2P OKX platform. OKX does not perform this verification on behalf of the parties in the P2P transaction.

Your use of the OKX P2P trading services and all information, materials and other content (including that of third parties) included in or accessible from OKX P2P trading services is solely at your own risk. OKX's sole responsibility is to facilitate the digital asset transaction process on the Platform. All payments are final upon completion unless otherwise required by law. OKX has neither the right or obligation to resolve any dispute or claim arising from a completed payment. OKX shall not be liable for any losses that may result in or arise from a completed payment.

The buyer/seller may directly contact you to verify your identity or obtain additional information to complete the transaction and/or payment. Such communications or exchange of information may take place outside the Platform. Any such communications between you and the buyer/seller are not controlled or managed by OKX. OKX shall not be responsible for any losses that you may incur arising or resulting from any such communications between you and the buyer/seller.

Third parties, such as verification service providers, escrow agents, payment providers, custodians, and/or banking partners may be involved in any OKX P2P trading services transactions. You may be subject to the terms and conditions of these third parties. OKX shall not be responsible for any losses that arise or result from any third parties.

Steps