FAQ
Individual verification
- What do I need to do when I change my country of residence?Published on 10 Apr 2025Updated on 17 Apr 202512
- What should I expect when changing my country of residence to one within the European Economic Area (EEA)?Published on 18 Feb 2025Updated on 12 Jun 202524
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 19 May 2025212
- What documents are accepted as proof of sources of wealth and funds?Published on 2 Oct 2024Updated on 19 May 2025230
- A beginner's guide to identity verificationPublished on 25 Sept 2023Updated on 4 Jun 20255,984
- Why am I asked to confirm my personal details again?Published on 19 Mar 2025Updated on 1 Apr 202549
- How do I verify an individual account?Published on 25 Sept 2023Updated on 16 May 202527,144
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 1 Apr 20251,598
- What documents are accepted as proof of sources of funds from decentralized finance?Published on 12 Nov 2024Updated on 1 Apr 202544
- How do I submit my proof of address (POA)?Published on 5 Sept 2023Updated on 22 Apr 2025685
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 1 Apr 202510,238
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 1 Apr 2025827
- Guide to ID and selfie photos for identity verificationPublished on 13 Oct 2023Updated on 1 Apr 202510,006
- How long does it take to complete my identity verification?Published on 5 Sept 2023Updated on 1 Apr 20256,229
- How do I submit my proof of address (POA) in Saudi Arabia?Published on 12 Jun 2024Updated on 1 Apr 2025134
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