How do I schedule a video call with customer support?

发布于 2025年9月17日更新于 2025年9月20日阅读时长 2 分钟1

If you're required to have a video call session with our customer support team, you'll see a notification banner after logging into your account. Follow the steps below to schedule your video call:

  1. Log in to your account and click the banner at the top of the page.

    Example of the notification shown on your app

  2. Select Get Started to begin the scheduling process

    Get started to schedule a video call

  3. Provide 2 available time slots that work for you and Next

    Provide 2 available time slots

  4. You'll see a confirmation page once your call has been successfully scheduled.


Learn more about How to join a video call with customer support?