If you receive the "Incorrect Date of Birth" error message in Upbit when you try to withdraw crypto from Upbit to OKX or deposit crypto from OKX to Upbit, please follow the below steps to resolve the issue:
- Ensure you have passed OKX - Level 2: photo verification
You can click the link below to check your verification level and complete verification.
- Reach out to OKX customer support for assistance if the issue still persists
If you have already passed Lv.2 verification but the issue still persists, please contact our customer support team to update the date of birth of your account manually.