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How do I add a receiving account?
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App – Select Buy crypto > Express > Choose the “...” on the top right corner > Payment settings.
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PC – Select Buy/Sell > Management > Settings > Payment setting.
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How do I set up my funds password?
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App – Select the person icon on the upper left corner of the homepage then Security settings > Funds password.
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PC – Select Management > Settings > Security settings > Funds password.
To turn off the funds password when selling crypto, check our website.(For account security, do not use the same password for your funds and login.)
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How do I reset my funds password?
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App – Select the person icon on the top left corner and choose Security settings.
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PC – Access https://www.OKX.com/account/users/trade-pwd/reset to reset your funds password.
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How to identify vishing (voice phishing)?
Some scammers try to fraud by claiming to be from our customer service team to get personal information. We’ll never ask you for personal information like account passwords, SMS or authenticator verification code. If you receive a suspicious phone call, verify them through our official verification channel.
https://www.OKX.com/support-center.html#verify
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How to identify smishing (SMS and email phishing)?
Some scammers will send you text messages claiming to be from our customer service team informing you that a large transfer have been made. Do not trust third-party messages or emails and refer to your actual account status on our platform.
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What should I do if my bank card is frozen?
Contact the bank where you opened the account and provide any relevant information.
