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How do I transfer assets for P2P trading?
Make sure that your assets are in your funding account first. There are two ways you can do it.
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Transfer the funds to your funding account by selecting Assets > Transfer
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Select Transfer on the order page and transfer assets from other accounts
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How do I receive a payment?
The buyer will make a payment accordingly to the settings of your receiving account. After the payment is completed, the order is marked as Buyer has paid. Check your receiving account for the payment. If you have received it, select Received and we’ll release your crypto to the buyer.
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What should I pay attention to when receiving a payment?
Check your receiving account to see if the payment from the buyer has arrived. During this period, do not trust any messages, screenshots or anyone claiming to be from the OKX customer service claiming the payment has been received. Most importantly, if you have not received a payment from the buyer, do not select Received.
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What should I do if the buyer selected Paid, but I haven’t received the payment?
If you don’t receive the payment in 5 minutes after the counterparty selects Paid, you can submit an appeal. If the buyer doesn’t confirm receipt within 1 hour, you can appeal. To avoid losing assets, do not select Received if you haven’t received the payment.
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What happens if the buyer keeps reminding me to release crypto?
Before selecting Received, check your receiving account (e.g. bank account) to confirm that the funds have been received. Do not release the crypto if you haven’t received the payment. Reach out to the buyer first.
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How can I cancel a sell order?
Contact the buyer and request to cancel the order. If the buyer has already paid, the order cannot be canceled.
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Are there any transaction fees?
We do not charge any fees for P2P trading. Your bank or a third-party apps used may charge a transaction fee when you make a transfer.
