How do I reach out to OKX Singapore customer support?
How do I get help from customer support?
If you encounter an issue and need support, our team is here to help. You may reach out to us in the following ways:
On the app: access the menu via Menu at the top > select Get help under the More section
On the web: scroll to the bottom of the homepage and select
What can I expect after reporting an issue?
OKX Singapore is committed to addressing all user-reported issues promptly. Here’s what you can expect after you have submitted a request for help:
Response time: We aim to respond as promptly as possible, and always within 6 hours of receiving your request.
Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue.
Delays: If we’re unable to resolve your issue within 7 calendar days, we’ll keep you informed regarding the causes of such delay and provide an expected timeframe for updates.
We appreciate your patience and are committed to supporting you every step of the way.
If you want to learn more about our Support Center, visit
.