My mobile phone isn't working, what should I do?

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following.

My SMS codes aren’t working on OKX

 
Try these fixes first to check if you can get codes working again:

• Automate your mobile phone time. You can do it in your device's general settings:
  • Android: Settings > General Management > Date and time > Automatic date and time
  • iOS: Settings > General > Date & Time > Set Automatically
• Sync your mobile phone and desktop times
• Clear OKX mobile app cache or desktop browser cache and cookies
• Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX dekstop app, or OKX mobile app

If this doesn't help, you'll need to change or unlink your phone number. For your security, you won’t be able to withdraw funds within 24 hours after changing or unlinking your phone number.

I want to change my phone number

 
You can switch to a new phone number in your OKX account. To do this, follow one of the guides:

• How to change phone number in the app
• How to change phone number on the web

If you have mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or WhatsApp code depending on the platform.
Switching verification method in the app
 
Switching verification method on the web

I want to unlink my phone number

 
You can unlink your phone number completely, both in your OKX account and on the login page. To do this, follow one of the guides:

• How to unlink phone number in the app
• How to unlink phone number on the web
  

I tried everything but nothing helped

 
If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.

Disclaimer

THIS ARTICLE/ BLOG IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. IT REPRESENTS THE VIEWS OF THE AUTHOR(S) AND IT DOES NOT REPRESENT THE VIEWS OF OKX/OKCOIN. IT IS NOT INTENDED TO PROVIDE (i) INVESTMENT ADVICE OR AN INVESTMENT RECOMMENDATION; (ii) AN OFFER OR SOLICITATION TO BUY, SELL OR HOLD DIGITAL ASSETS, OR (iii) FINANCIAL, ACCOUNTING, LEGAL OR TAX ADVICE. DIGITAL ASSET HOLDINGS, INCLUDING STABLECOINS AND NFTS, INVOLVE A HIGH DEGREE OF RISK, CAN FLUCTUATE GREATLY, AND CAN EVEN BECOME WORTHLESS. YOU SHOULD CAREFULLY CONSIDER WHETHER TRADING OR HOLDING DIGITAL ASSETS IS SUITABLE FOR YOU IN LIGHT OF YOUR FINANCIAL CONDITION.