Last Updated: December 5, 2022


The privacy policy (this “PrivacyPolicy”) describes how we collect, use, share and store data and information of Users of our site (/web3) (the “Site”), any of its related or associated application program interfaces or mobile applications (the “Platform”) as well as all the products and services offered on or in which it is posted, linked, or referenced (the “OKX Web3 Ecosystem Services” or “Services”):

  • OKX Technology Inc., a U.S. Delaware registered company, for Users who are a resident of the United States; or

  • OKX Technology Services Pte. Ltd., a Singapore registered company, for all other Users eligible to access and use the OKX Web3 Ecosystem Services.

(collectively, “we”, “our”, “us” or “OKX”).

This Privacy Policy applies to your use of the Site, the Platform, and any of the Services offered by OKX.

By using the Site, the Platform and/or the Services, you accept the terms of this Privacy Policy and our OKX Web3 Ecosystem Terms of Service (“OKX Web3 Ecosystem Terms”), and consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy. If you have not done so already, please also review our OKX Web3 Ecosystem Terms. The OKX Web3 Ecosystem Terms contain provisions that limit our liability to you and require you to resolve any dispute with us on an individual basis and not as part of any class or representative action. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR OKX WEB3 ECOSYSTEM TERMS, THEN PLEASE DO NOT USE ANY OF THE SERVICES.

This Privacy Policy shall be read and interpreted in conjunction with our OKX Web3 Ecosystem Terms.

Please note that this Privacy Policy does not apply to information collected through third-party websites or services that you may access through the Services or that you submit to us through email, voice message, text message or other electronic messages or any other methods of communication online or offline.


For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual or natural person, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person, and it does not include de-identified or aggregated information and, to the extent permitted by law, does not include publicly available information that is lawfully made available to the general public or information that is lawfully made available from government records.

This Privacy Policy does not apply to Personal Information collected from employees, consultants, agents, advisors or candidates for employment with OKX.


As a rule, we minimize the types and amount of Personal Information we collect from our Users. We may collect certain information about you only if and when:

Instances of Collection
Types of Personal Information
Purposes for Collection
You contact us (e.g. customer support)
Contact Information
Process and answer questions
Provide support
Customize your experience
You interact with our social media profiles
Contact Information
Your social media profile details
Respond to your request or question
Establish a business connection


We are committed to the privacy of our Users. Except as otherwise stated, we DO NOT actively collect Personal Information or any information that will lead to the identification of any User.

We may automatically collect your IP address or other unique identifier (“Device Identifier”) for the computer, mobile phone, tablet or other device (“Device”) you use to access the Services. A Device Identifier is a number that is assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We, and our third-party service providers may use a Device Identifier to, among other things, administer the Services; help diagnose problems with our servers; analyze trends; and track users’ web page movements over time.

In addition, we automatically gather and store certain information about your visit from your browser or Device, such as your browser type, operating system type, length of time on the Site and/or the Platform, and how you got to Site and/or the Platform. We may collect this information through the use of server log files and other methods.

We collect certain information through tracking technologies used on the Site and/or the Platform such as cookies, analytic tools and log files (data files placed on a Device when it is used to visit the Site and/or the Platform), mobile analytics software and pixel tags (transparent graphic images, sometimes called web beacons or tracking beacons, placed on a web page or in an email, which indicates that a page or email has been viewed, and which may tell your browser to get content from another server). We do this to analyze trends, track user movement around the Site and/or the Platform, gather demographic information, and to generally collect information that we may find insightful or helpful. We, or our third-party service providers, may place cookies or similar files on your device for security purposes, and to facilitate site navigation. We may use social media platform cookies to improve our users’ experience.

Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Site and/or the Platform may not function properly or may be slower if you refuse cookies. If you block or delete cookies, not all tracking that we have described in this Privacy Policy will stop.

Details of our cookie policy can be found following this Privacy Policy.


When you use any of our Services, we NEVER COLLECT OR STORE:

  • Your private keys

  • The password to your wallet account

  • Your seed phrase


We may use the Personal Information we collect from you for a variety of purposes, such as to:

  • Respond to your inquiries, questions and requests;

  • Communicate with you about your activities on the Site and/or the Platform, and, in our discretion, changes to any policy or notice;

  • Evaluate and improve our Services, conduct research and perform analysis, learn more about our Users and customers, and enhance the customer experience, including to better optimize and target our marketing;

  • Comply with applicable laws, regulations and regulatory requirements in applicable jurisdiction(s), or as requested by government or regulatory authorities in applicable jurisdiction(s);

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity; and

  • For purposes disclosed at the time you provide your Personal Information or otherwise with your consent.

Depending on the context, we may rely on one or more of the following legal bases when processing your Personal Information:

  • For our legitimate interests (we consider and balance any potential impact on you and your rights under applicable data protection laws and regulations in applicable jurisdiction(s));

  • To address our legal obligations; or

  • With your consent.


We may share your Personal Information or other information with our affiliates primarily for business and operational purposes.


We welcome your comments or questions about this Privacy Policy, and you may contact our Customer Service at support@OKX.com. Any request to check, change, modify, or delete any Personal Information shall be sent to our Customer Service at support@OKX.com.


We reserve the right to change or modify the terms and conditions contained in this Privacy Policy, at any time and at our sole discretion. We may provide notice of these changes by posting the revised Privacy Policy and changing the "Last updated" date at the top of the Privacy Policy, or by any other means as determined by us at our sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the Site and/or the Platform. These changes will apply at that instant to all then current and subsequent use of or access to the Site, the Platform and/or the Services. You hereby expressly and irrevocably waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Site, the Platform and/or the Services acts as acceptance of such changes or modifications. We encourage you to frequently review this Privacy Policy to ensure that you understand the terms and conditions that apply to your access to, and use of, the Services.


Last Updated: December 5, 2022


This cookie policy (this “CookiePolicy”) describes how we collect, use, share and store cookies in relation our site (/web3) (the “Site”) and any of its related or associated application program interfaces or mobile applications (the “Platform”) as well as all the products and services offered on or in which it is posted, linked, or referenced (the “Services”):

  • OKX Technology Inc., a U.S. Delaware registered company, for Users who are a resident of the United States; or

  • OKX Technology Services Pte. Ltd., a Singapore registered company, for all other Users eligible to access and use the OKX Web3 Ecosystem Services.

(collectively, “we”, “our”, “us” or “OKX”).

We understand that your privacy is important to you and are committed to being transparent about the technologies we use. In the spirit of transparency, this Cookie Policy provides detailed information about how and when we use cookies on our Site and the Platform.

This Cookie Policy shall be read and interpreted in conjunction with our OKX Web3 Ecosystem Terms of Service and the OKX Web3 Ecosystem Privacy Policy.

Do we use Cookies?

Yes. We and our marketing partners, affiliates, and analytics or service providers use cookies, web beacons, or pixels and other technologies to ensure everyone who uses the Site has the best possible experience.

What is a Cookie?

A cookie (“Cookie”) is a small text file that is placed on your hard drive or device by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list periodically, so there may be additional cookies that are not yet listed. Web beacons, tags and scripts may be used in the Site or the Platform to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.

Why do we use Cookies?

We generally use Cookies for the following purposes:

  • To recognize new or pre-existing Users.

  • To improve our Site and to better understand your visits to our Platform and Site.

  • To serve you with interest-based or targeted advertising.

  • To observe your behavior and browsing activities over time across multiple websites or other platforms.

  • To better understand the interests of our Users and visitors to our Site.

Some Cookies are necessary for certain uses of the Site, and without such Cookies, we would not be able to provide many services that you need to properly use the Site or our provision of services to you may be negatively affected or impacted. These Cookies, for example, allow us to operate our Site so you may access it as you have requested and let us recognize that you have created an account and have logged into that account to access content on our Site. They also include Cookies that enable us to remember your previous actions within the same browsing session and secure our Site.

We also use functional Cookies and Cookies from third parties for analysis and marketing purposes. Functional Cookies enable certain parts of the Site to work properly and your user preferences to remain known. Analysis Cookies, among other things, collect information on how visitors use our Site, the content and products that users view most frequently, and the effectiveness of our third party advertising. Advertising Cookies assist in delivering ads to relevant audiences and having our ads appear at the top of search results. Cookies are either “session” Cookies which are deleted when you end your browser session, or “persistent,” which remain until their deletion by you (discussed below) or the party who served the cookie. Full details on all of the Cookies used on the Site are available at our Cookie Disclosure table below.

How to disable Cookies?

You can generally activate or later deactivate the use of cookies through a functionality built into your web browser or device. To learn more about how to control cookie settings through your browser:

Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;

Click here to learn more about “Incognito” and managing cookie settings in Chrome;

Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or

Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

To control flash cookies, which we may use on our Site from time to time, you can go to this link because Flash cookies cannot be controlled through your browser settings. Please note that if you decline the use of Cookies, some functions of the Site may be unavailable and we will not be able to present personally tailored content and advertisements to you.

We may link the information collected by Cookies with other information we collect from you pursuant to the Privacy Policy and use the combined information as set forth herein. Similarly, the third parties who serve cookies on our Site may link your name or email address to other information they collect, which may include past purchases made offline or online, or your online usage information.

Local Storage Policy

Local Storage, including Javascript-enabled local Storage, is a typical way for a website to store a small file of letters and numbers in your browser. We use Local Storage in some of our Services in order to assign you a unique user ID for purposes of communication with you. Local Storage is deleted when the website that stored them deletes them. You can also delete Local Storage from your browser at any time you like by visiting your web browser settings.

How to clear Local Storage from your browser:

  • In Firefox, local Storage is cleared when the following conditions are met: (a) user clears recent history, (b) cookies are selected to be cleared, and (c) time range is “Everything.”

  • In Chrome, local Storage is cleared when the following conditions are met: (a) clear browsing data, (b) “cookies and other site data” is selected, and (c) timeframe is “from beginning of time.” In Chrome, it is also now possible to delete local Storage for one specific site.

  • In IE, to clear local Storage: (a) click on Tools–Internet Options, (b) General tab, (c) delete browsing history on exit, (d) ensure “Cookies and website data” (or “temporary internet files and website files”) is selected, and (e) consider unchecking “Preserve Favorites website data” at the top.

  • In Safari, (a) Click Safari, (b) Preferences, (c) Select the Privacy tab, (d) Click Remove all website data and (e) Click Remove Now

Cookies & Local Storage Disclosure

Name of Cookie/Identifier
What does the cookie generally do (e.g., website function and administration, analytics, marketing)?
Is it a 1st or 3rd party cookie and what is the name of the party providing it?
What type of cookie is it (persistent or session)?
What is the duration of the cookie on the website (if not cleared by the user)?
Google Analytics
3rd – Google
2 years
3rd – Segment
1 year
Session Identifier
Keeps user logged in
1 week
Allows us to authenticate users
Until logout
Error Reporting
3rd – Sentry
Local storage
Depends on browser (See “How to Clear Local Storage from Your Browser”)
Provides us aggregated data around usage and web traffic. You can opt out of Mixpanel tracking by visiting: https://mixpanel.com/optout/.
1 year
1 year