How does the P2P marketplace ads recommendation logic work?

Published on Aug 24, 2023Updated on Apr 4, 20242 min read14

To continue providing the best P2P trading experience, we've introduced a Recommended sorting feature on both web and app (Android). While the default ad sorting on the P2P marketplace will be based on price, you can also sort ads by our recommendation. The factors are determined in the following sequence:

Merchant tier (Diamond > Super > Lite) > quality of merchant > price of ad > ad creation time

1. What are the factors that affect the quality of merchants?

  • Complaints against the merchant on the following aspects:

    • Reminders to release crypto
    • Unable to pay as a buyer
    • Select Paid without providing any payment

  • Order cancellation data:

    • Unable to contact the merchant
    • Bad service/attitude
    • Fake payment methods

  • Transaction data:

    • The number of served users
    • The average time taken to release crypto
    • The rate of being blocked by users
    • The rate of order cancellation
    • The rate of order completion

2. How do I define a high-quality merchant？

  • Order cancellation rate ≈ 0
  • Transacted with a high number of users in the past 30 days
  • Favorite rating and good feedback rating ≈ 99%
  • Blocking rate / negative feedback ≈ 0
  • Average release crypto time or average payment time ＜ 120s
  • Order completion rate ≈ 99%
  • Risk grade ＝ no risk

3. How can I create an ad with a higher rank in the marketplace?

  • Set an attractive and reasonable price
  • Maintain good behavior throughout your P2P transactions
  • Abide by our merchant regulations and maintain a good reputation

As the quality of merchant has a stronger weightage than Price in the Recommended sorting logic, please follow the rules above if you also want your ad to get a higher rank in the marketplace when sorting by recommendation.

Any questions about the recommended logic, you may reach out to your BD (P2P Manager) to understand the details. You can contact our customer support if you don't know or don't have a BD in your region.

Note: Cryptocurrency trading is subject to high market risk. Please make your trades cautiously. OKX will not be responsible for your trading losses.

Disclaimer
P2P (peer-to-peer) transactions are trades carried out directly between two users. After the buyer and seller are matched on our OKX.COM platform (the "Platform"), the parties shall verify their identities by cross-checking the name of the name of fund sender and against the name of the account holder. The seller shall confirm that the names match before they release the tokens in the P2P OKX platform. OKX does not perform this verification on behalf of the parties in the P2P transaction.

Your use of the OKX P2P trading services and all information, materials and other content (including that of third parties) included in or accessible from OKX P2P trading services is solely at your own risk. OKX's sole responsibility is to facilitate the digital asset transaction process on the Platform. All payments are final upon completion unless otherwise required by law. OKX has neither the right or obligation to resolve any dispute or claim arising from a completed payment. OKX shall not be liable for any losses that may result in or arise from a completed payment.

The buyer/seller may directly contact you to verify your identity or obtain additional information to complete the transaction and/or payment. Such communications or exchange of information may take place outside the Platform. Any such communications between you and the buyer/seller are not controlled or managed by OKX. OKX shall not be responsible for any losses that you may incur arising or resulting from any such communications between you and the buyer/seller.

Third parties, such as verification service providers, escrow agents, payment providers, custodians, and/or banking partners may be involved in any OKX P2P trading services transactions. You may be subject to the terms and conditions of these third parties. OKX shall not be responsible for any losses that arise or result from any third parties.

1. What are the factors that affect the quality of merchants?
2. How do I define a high-quality merchant？
3. How can I create an ad with a higher rank in the marketplace?