FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 May 20257,839
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 20 Jun 20253,322
- How do I download my account statements?Published on 6 Nov 2024Updated on 18 Jul 202527
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 1 Apr 2025373
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 20 Jun 2025345
- How do I change my login password?Published on 22 Aug 2023Updated on 30 May 202517,922
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 1 Apr 2025326
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 9 Jul 202526,132
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 30 May 20255,111
- Passkey FAQPublished on 19 Mar 2025Updated on 2 May 202552
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 1 Apr 2025292
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 24 Apr 202521,304
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 8 May 20251,315
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 8 May 2025430
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 1 Apr 202535
Showing 16-30 of 36 articles